So, you’ve found the perfect contact centre solution and, you believe, the right supplier. You have a great rapport, they’re interested in your business and the price, although a little on the pricey side, feels like value for money.
However, after implementation you’re not quite so sure - they just don’t seem as attentive any more, can be tricky to get hold of and every little ask comes with a bigger and bigger price tag. Now you’re committed to a three year relationship, you’re starting to wonder if you made the right decision.
It’s very easy to get swayed by big brand marketing and swept off your feet by slick sales conversations, but what you really need is to find the supplier that perfectly matches you as a business. Things like culture alignment, straight talking, flexibility of service and in-life experience are absolutely key to long-term success of any new system rollout.
So, in a world where all products are relatively equal, how do you differentiate between suppliers to find the one that’s perfect for you?